Effective Date: July 2026

Doug’s Maintenance Services Ltd, trading as DMS Property Maintenance (“we”, “our” or “us”), is committed to protecting your privacy and handling your personal information responsibly.

This Privacy & Cookies Policy explains how we collect, use, store and protect your personal data when you visit our website or contact us.

 

1. Who We Are

Doug’s Maintenance Services Ltd, trading as DMS Property Maintenance.

Registered Office: Ivy Farm Cottage, Satmar Lane, Capel Le Ferne, Folkestone, Kent, CT18 7JF.

Company Registration Number: 06759392. 

For any questions regarding this Privacy Policy or your personal information, please contact us by email: enquiries@dmspm.co.uk

 

2. Information We Collect

We may collect personal information that you voluntarily provide when you:

• Complete our contact form
• Contact us by email
• Telephone our office
• Request a quotation
• Make an enquiry about our services
• Enquire about employment opportunities

The personal information we collect may include:

• Name
• Company name (where applicable)
• Email address
• Telephone number
• Property address
• Details of your enquiry
• Any other information you choose to provide

We do not knowingly collect personal information from children.

 

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries
• Provide quotations
• Deliver our services
• Communicate with you regarding your enquiry or project
• Improve our website and customer experience
• Meet our legal and regulatory obligations

We do not sell or rent your personal information to third parties.

 

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal information under one or more of the following lawful bases:

• Your consent
• Performance of a contract
• Legitimate interests in operating and improving our business
• Compliance with legal obligations

5. Contact Forms

When you complete our contact form, we collect the information you provide so that we can respond to your enquiry.

We retain enquiries only for as long as necessary to deal with your request and maintain appropriate business records.

 

6. Careers Enquiries

Our website includes information about career opportunities.

Applications are submitted directly via email rather than through an online application form.

Any personal information you send as part of your application will only be used for recruitment purposes and will be handled confidentially.

If your application is unsuccessful, we will retain your information only for as long as reasonably necessary unless you consent to us keeping it for future opportunities.

 

7. Website Analytics

We use Google Analytics to understand how visitors use our website.

Google Analytics collects information such as:

• Pages visited
• Time spent on the website
• Device type
• Browser type
• General geographic location
• Referring websites

This information is collected using cookies and is aggregated wherever possible. It helps us improve our website and the services we provide.

Where required by law, Google Analytics cookies will only be placed after you have provided your consent through our cookie banner.

 

8. Cookies

Cookies are small text files stored on your device when you visit a website.

Our website uses cookies to:

• Ensure the website functions correctly
• Improve website performance
• Understand how visitors use the website through analytics
  Enhance your browsing experience

Cookies generally fall into the following categories:

Essential Cookies

These cookies are necessary for the website to function and cannot be switched off.

Analytics Cookies: These help us understand how visitors interact with the website so that we can improve its performance.

Functional Cookies: These remember preferences you choose while using the website. We do not currently use advertising or marketing cookies. When you first visit our website, you will be presented with a cookie consent banner allowing you to accept or reject non-essential cookies. You can also manage cookies through your web browser settings.

 

9. Third-Party Services

Our website may use trusted third-party providers to help operate the website, including:

• Google Analytics
• Website hosting provider
• Website security services

These providers only process personal information where necessary and are required to safeguard your data appropriately.

 

10. Website Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

While no website can guarantee complete security, we continually work to maintain appropriate safeguards.

 

11. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and regulatory requirements.

When information is no longer required, it is securely deleted or anonymised.

 

12. Your Rights

Under UK data protection legislation, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Restrict processing in certain circumstances
• Object to processing
• Request transfer of your personal data where applicable
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us by email: enquiries@dmspm.co.uk

 

13. Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites and encourage you to read their privacy policies.

 

14. Changes to this Policy

We may update this Privacy & Cookies Policy from time to time.

Any changes will be published on this page together with the revised effective date.

 

15. Contact Us

If you have any questions about this Privacy & Cookies Policy or how your personal information is handled, please contact:

DMS Property Maintenance
Ivy Farm Cottage
Satmar Lane
Capel Le Ferne
Folkestone
Kent
CT18 7JF

Email: enquiries@dmspm.co.uk

 

16. Complaints

If you are unhappy with how we have handled your personal information, we would appreciate the opportunity to resolve your concerns in the first instance.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Information about making a complaint can be found on the ICO website.