Repairs & Maintenance
We understand for our Local Authority and Housing Association clients that you need to appoint a contractor that is reliable, compliant, and a tenant-focused partner. With priorities that go beyond the successful completion of planned and responsive repairs.
We bring many attributes to our clients:
- Compliance & Safety – having strong health & safety systems
- Reliability & Performance – capability, experience and resources to deliver
- Represent Value for Money – competitive pricing with cost and budget management
- Tenant Experience – being courteous, polite and respectful through the works
- Capacity & Scalability – capable to deliver now and in the future
- Digital Capability – software that manages and complement clients’ systems
- Data & reporting – accurate KPIs, audit trails, and performance tracking
- Social Value & ESG – deliver positive impacts within the communities we serve
- Strong Contract Management – embedded procedures and proven experience
In short…
How we achieve this
We have been delivering repairs and maintenance services since 1998.
During this time, we have invested in recruiting an experienced and stable workforce who understand the environments we operate in, implemented effective management controls including proven processes and procedures, and developed an experienced management team led by our Managing Director Fiona Senior.
This, together with our developed IT management system Simpro, gives us full visibility and control throughout the repairs process through to completion. This operates as the heart of our services and complements our client’s systems.
Customer care
We recognise for our clients we are the face of their organisation. We also understand that customer service is the smooth and efficient delivery of a repair from its initial reporting through to completion.
Customer care is how they feel throughout the process, from being greeted when they report a repair, the behaviour of the operatives when working in their home, how they are kept informed throughout the process and how they feel once all the works have been completed.
Proven expertise
Take a look at some of the repairs and maintenance jobs we’ve undertaken throughout Kent and the southeast.
Want to know more?
If you’d like to find out more about how we can help you with repairs and maintenance please get in touch and one of our team will be delighted to discuss this with you either over the phone or in-person.