From the first moment you make the call to enquire about our services you will find a friendly member of our team ready to help you with the service or information you require. What grounds maintenance services do we provide? Regular/Contract and One-off project including: • Grounds maintenance/gardening • Regular or one off’s • Pest Control • Tree Surgery • Weed Treatment • Leaf Collection • Litter Picking DMS strive to create value for money, our commitment is the same for any client, private individual, social or commercial organisation. All services are constantly under review. This allows our company to continuously improve our services, products and equipment, enabling us to innovate and consistently maintain a high quality of service. We understand the community’s needs and are confident we can meet their needs. DMS will visit all sites and properties individually to identify the best service we can provide to the client and the most efficient way to deliver this, allowing our dedicated team to provide the most effective service with minimal disruption to the residents particularly when working at site on a regular basis. This also allows us to help keep service charges to a minimum. Our ultimate aim is to sustain a strong community driven business throughout Kent and the South East. How do we ensuring you or your residents will feel comfortable with our Grounds Maintenance Team working at your home or work environment? Our service and commitment to you… • We promise a quick response to all initial enquiries • We will take a full and concise Project Brief, detailing your requirements • We will agree a specific time and date to conduct a site based review of the project or commence work • We will provide a written Estimate with 48- 72 hours • We will give you the name of the employee(s) who conduct the work • Punctuality will be guaranteed • Our experienced Grounds Maintenance Teams wear full DMS uniform and Photo ID badges • We will arrive on site in sign written company vehicles • Whilst on site we will ensure all Health & Safety compliance is adhered to • Our aim is to ensure you are 100% happy with all works carried out • We will provide you with a Satisfaction Feedback form for you to complete • We will formally respond to any recommendations you make as a result of completing the Satisfaction form Domestic Gardening A dedicated member(s) of our Team will be assigned to you, allowing you to build a rapport with our Staff and confidence in the service provided within your home or place of work. Dates and times will be arranged in advance to the frequency you request. Management will provide you with their direct contact details to enable full communication. Commercial Grounds Maintenance • On confirmation of works these are scheduled in on a regular rota of 15 - 20 cuts per annum • Prior to commencing work a copy of the rota is provided to the client • In addition to all relevant documentation including policies and procedures. • DMS management will introduce themselves to clients and area monitors prior to commencement of work exchanging contact details to enable direct communication. • A specific team will be allocated to the site / property including a team leader • Evidence sheets with company details and arrival times / dates listed are displayed within communal areas for residents’ information and for our teams to complete as a record of attendance • Litter picking is carried out prior to commencement of works • A schedule of collection of arisings is implemented and followed although our mowers are mulcher mowers now triple cutting blades of grass and refeeding the nutrients back into the grass, creating long standing healthy grass areas. • Team leaders complete site evidence sheets on every visit which are returned to management • Minimum disruption to residents / homeowners with working hours between Monday to Friday 8am-5pm unless otherwise requested • Our experienced Teams wear full DMS uniform and Photo ID badges • We will arrive on site in sign written company vehicles • Whilst on site we will ensure all Health & Safety compliance is adhered to • Regular inspections and meetings will take place between Management and the client to ensure quality control is maintained. • A combination of cleaning, caretaking and grounds maintenance to any site is available on request helping to reduce service charges Use of Chemical Substances Where Chemicals are used for operations such as weed prevention, we aim to ensure the products used are environmentally, animal and aquatic life friendly, yet are still high performing on the job, resulting in healthy home or working environments for all concerned. We really are the all-in-one Contractor During the project communication is maintained between DMS managers and Grounds Maintenance Teams via work mobile phones, inspections and site meetings, this allows us to stay in constant contact to ensure works are running on time and without issue. All vehicles have trackers allowing us to track operative movements at all times. This also allows Team Leaders to contact Management regarding any urgent health and safety issues. DMS management relay this information immediately to the client including recommendations for repair or rectification and this enables us to help provide and maintain a safe environment for the community. All Teams are experienced within their profession to enable us to ensure good quality of workmanship on every job no matter how large or small. Each employee completes in house training on our procedures / practices to ensure sites are clean and without debris maintaining high standards throughout. Vehicles and equipment are regularly invested in and serviced to ensure high performance is maintained at all times. The shortest routes between jobs / sites are planed and followed by our drivers to help keep our carbon footprint as low as possible. DMS continually invests in the highest quality / latest technology of cutting equipment to ensure a professional result is achieved every time. 55% of our employees are First Aider certified to help ensure their welfare in any working environment. The combination of good management, quality control, training and investing in our employees has proven us successful within our industry and allows us to deliver the high quality, professional, reliable services we are dedicated to providing. DMS is registered with the Environment Agency to enable us to dispose of rubbish / recyclable materials following clearance of rubbish.

G r o u n d s M a i n t e n a n c e & G a r d e n i n g