DMS PROPERTY MAINTENANCE At    DMS    Property    Maintenance    we    believe    that    by    putting    customers    first, listening   to   what   they   need   and   modelling   our   business   around   this   we   are   able to    deliver    the    highest    possible    standards    of    customer    care    and    service standards.   Established   in   1998,   DMS   Property   Maintenance   is   a   primarily   family run   company   with   over   40   employee’s   and   over   20   subcontractors   all   based throughout   Kent   and   East   Sussex,   specialising   in   all   areas   of   property   care.   At present,    our    clients    include    Housing    Associations,    Councils,    Charities,    Estate Agents,    Lettings    Agents,    Private    Landlords,    Facilities    &    Estates    Management companies,    as    well    as    Home    Owners    and    vulnerable    people    in    the    local community. Our   Vision   is   to   help   create   and   maintain   welcoming   safe   environments,   to   save you   time,   provide   you   with   high   quality   services   and   complete   projects   in   a timely   professional   manner,   creating   real   value   for   money.   We   will   achieve   this by   working   closely   with   our   customers   and   set   out   how   we   will   achieve   our   high quality and customer focused services including; Delivering    excellent    property    repairs,    building    extensions,    fire    precaution works,        health        &        safety        advice        professional        surveyor        services, communal/commercial    and    domestic    cleaning,    caretaking,    ground    works    / gardening services.  Safeguard vulnerable people A    Partnership    approach    achieved    through    regular    and    ongoing    customer communication ensuring that you stay at the heart of the project We have a dedicated Resident Liaison Officer Our   Project   managers   oversee   all   works   including   large   multi   skilled   projects in   order   for   our   clients   to   instruct   one   contractor   for   all   works,   meaning   one point of contact and one invoice, saving your time.  Maximising    resources    and    enabling    cost    savings    opportunities    by    utilising state of the art contract and project management tools & software We    continually    reinvest    profits    to    gradually    create    growth    by    way    of    new services / expanding our employees’ skill sets, tendering and marketing All   vehicles   have   trackers   allowing   us   to   track   operative   movements   at   all times. We pay far above the minimum wage We price based on a fair service charge for regular works We are construction line registered  We operate and maintain a certificated ISO9001 Quality Management System We      operate      and      maintain      a      certificated      ISO14001      Environmental Management System We operate and adhere to all H&S Safety Standards and Requirements We   recruit   locally,   supporting   our   communities   in   which   we   work   within,   we   invest in   our   staff   creating   a   level   of   loyalty   and   mutual   respect.   Our   staff   retention figures   for   key   long   term   posts   underpin   this   inclusive   approach   to   management and development. We    sponsor    local    rugby    clubs    and    work    for    a    significantly    reduced    rate    for charities. A   tenacious   energy   to   learn,   improve   and   bring   out   the   best   in   ourselves   and   each other   -   to   accomplish   our   goals   and   make   a   positive   difference.   An   ambition   and desire to build something that both staff and customers are proud to be part of. We   are   trusted   as   the   custodians   of   valuable   assets   and   resources.   What   we   do   is serious   and   important   to   the   lives   of   local   people.   We   approach   our   work   with tenacity   and   integrity.   We   take   a   long-term   view   and   are   aware   of   the   impact   our actions   have   on   peoples'   lives.   We   will   always   strive   to   achieve   positive   benefits for all. Mission Statement Our   overall   business   vision   is   to   be   the   premier   property   maintenance   company   in Kent     and     the     South     East     of     England.     We     provide     a     complete     property maintenance    package    including    repairs,    health    &    safety    support,    surveying, caretaking,   cleaning,   and   grounds   maintenance/gardening   services   to   both   private customers and local authorities. Our    mission    is    to    provide    the    highest    possible    standards    of    customer    care, attention   and   focus.   We   achieve   this   by   working   closely   with   our   customers   and stakeholders,   listening   and   understanding   what   they   want,   putting   these   needs first    and    by    doing    what    we    say    we    will    do.    We    have    a    tenacious    energy    to continually   learn,   evolve   and   improve   our   services   which   ultimately   allows   us   to make   cost   significant   savings   and   service   improvements   for   all   our   customers   and stakeholders. Accreditations

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