DMS PROPERTY MAINTENANCE At   DMS   Property   Maintenance   we   believe   that   by   putting   customers   first, listening   to   what   they   need   and   modelling   our   business   around   this   we   are able   to   deliver   the   highest   possible   standards   of   customer   care   and   service standards.    Established    in    1998,    DMS    Property    Maintenance    is    a    primarily family   run   company   with   over   40   employee’s   and   over   20   subcontractors   all based   throughout   Kent   and   East   Sussex,   specialising   in   all   areas   of   property care.   At   present,   our   clients   include   Housing   Associations,   Councils,   Charities, Estate     Agents,     Lettings     Agents,     Private     Landlords,     Facilities     &     Estates Management   companies,   as   well   as   Home   Owners   and   vulnerable   people   in the local community. Our   Vision   is   to   help   create   and   maintain   welcoming   safe   environments,   to save   you   time,   provide   you   with   high   quality   services   and   complete   projects   in a   timely   professional   manner,   creating   real   value   for   money.   We   will   achieve this   by   working   closely   with   our   customers   and   set   out   how   we   will   achieve our high quality and customer focused services including; Delivering   excellent   property   repairs,   building   extensions,   fire   precaution works,       health       &       safety       advice       professional       surveyor       services, communal/commercial       and       domestic       cleaning,       caretaking,       ground works/gardening services.  Safeguard vulnerable people A   Partnership   approach   achieved   through   regular   and   ongoing   customer communication ensuring that you stay at the heart of the project We have a dedicated Resident Liaison Officer Our    Project    managers    oversee    all    works    including    large    multi    skilled projects    in    order    for    our    clients    to    instruct    one    contractor    for    all    works, meaning one point of contact and one invoice, saving your time.  Maximising   resources   and   enabling   cost   savings   opportunities   by   utilising state of the art contract and project management tools & software We   continually   reinvest   profits   to   gradually   create   growth   by   way   of   new services / expanding our employees’ skill sets, tendering and marketing All   vehicles   have   trackers   allowing   us   to   track   operative   movements   at   all times. We pay far above the minimum wage We price based on a fair service charge for regular works We are construction line registered  We    operate    and    maintain    a    certificated    ISO9001    Quality    Management System We     operate     and     maintain     a     certificated     ISO14001     Environmental Management System We operate and adhere to all H&S Safety Standards and Requirements We   recruit   locally,   supporting   our   communities   in   which   we   work   within,   we invest   in   our   staff   creating   a   level   of   loyalty   and   mutual   respect.   Our   staff retention   figures   for   key   long   term   posts   underpin   this   inclusive   approach   to management and development. We   sponsor   local   rugby   clubs   and   work   for   a   significantly   reduced   rate   for charities. A   tenacious   energy   to   learn,   improve   and   bring   out   the   best   in   ourselves   and each    other    -    to    accomplish    our    goals    and    make    a    positive    difference.    An ambition   and   desire   to   build   something   that   both   staff   and   customers   are proud to be part of. We   are   trusted   as   the   custodians   of   valuable   assets   and   resources.   What   we   do is   serious   and   important   to   the   lives   of   local   people.   We   approach   our   work with   tenacity   and   integrity.   We   take   a   long-term   view   and   are   aware   of   the impact   our   actions   have   on   peoples'   lives.   We   will   always   strive   to   achieve positive benefits for all.   Mission Statement Our    overall    business    vision    is    to    be    the    premier    property    maintenance company    in    Kent    and    the    South    East    of    England.    We    provide    a    complete property    maintenance    package    including    repairs,    health    &    safety    support, surveying,   caretaking,   cleaning,   and   grounds   maintenance/gardening   services to both private customers and local authorities. Our   mission   is   to   provide   the   highest   possible   standards   of   customer   care, attention   and   focus.   We   achieve   this   by   working   closely   with   our   customers   and stakeholders,   listening   and   understanding   what   they   want,   putting   these   needs first   and   by   doing   what   we   say   we   will   do.   We   have   a   tenacious   energy   to continually   learn,   evolve   and   improve   our   services   which   ultimately   allows   us   to make   cost   significant   savings   and   service   improvements   for   all   our   customers and stakeholders. We are now proud sponsors of Hythe Football Club Under 13’s team.      Accreditations

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