At DMS Property Maintenance we believe that by putting customers first, listening to what they need and modelling our business around this we are able to deliver the highest possible standards of customer care and service standard. Established in 1998, DMS Property Maintenance is a primarily family run company specialising in all areas of property care. At present our clients include Housing Associations, Councils, Estate Agents, Lettings Agents, Private Landlords, Facilities & Estates Management companies, as well as Home Owners in the local community.

Our Vision is to help create and maintain welcoming safe environments, to save you time, provide you with high quality services and complete projects in a timely professional manner, creating real value for money. We will achieve this by working closely with our customers and set out how we will achieve our high quality and customer focussed services including;

• Delivering excellent product installation, support services and repairs
• A Partnership approach achieved through regular and ongoing customer communication ensuring that you stay at the heart of the project
• Maximising resources and cost savings opportunities by utilising state of the art contract and project management tools & software
• We operate and maintain a certificated ISO9001 Quality Management System
• We operate and maintain a certificated ISO14001 Environmental Management System
• We operate and adhere to all H&S Safety Standards and Requirements

We recruit locally, supporting our communities in which we work within, we invest in our staff creating a level of loyalty and mutual respect. Our staff retention figures for key long term posts underpin this inclusive approach to management and development.

A tenacious energy to learn, improve and bring out the best in ourselves and each other - to accomplish our goals and make a positive difference. An ambition and desire to build something that both staff and customers are proud to be part of.

We are trusted as the custodians of valuable assets and resources. What we do is serious and important to the lives of local people. We approach our work with tenacity and integrity. We take a long-term view and are aware of the impact our actions have on peoples' lives. We will always strive to achieve positive benefits for all.

Mission Statement

Our overall business vision is to be the premier property maintenance company in Kent and the South East of England. We provide a complete property maintenance package including repairs, caretaking, cleaning, and grounds maintenance/gardening services to both private customers and local authorities.

Our mission is to provide the highest possible standards of customer care, attention and focus. We achieve this by working closely with our customers and stakeholders, listening and understanding what they want, putting these needs first and by doing what we say we will do. We have a tenacious energy to continually learn, evolve and improve our services which ultimately allows us to make cost significant savings and service improvements for all our customers and stakeholders.